Privacy Policy for Kairo.chat

Last updated: 12/10/2025

Kairo.chat provides AI powered chatbot tools that help businesses automate conversations. We take privacy seriously and want you to understand how we collect, use, and protect your information.

1. Information We Collect

a. Information You Provide

We collect information you submit when using our services, including:

• Account details, such as name, email address, and company information.

• Conversation content that you process through our chatbot.

• Billing information if you subscribe to a paid plan.

b. Automatically Collected Information

When you use Kairo.chat, we may collect:

• Usage data, such as interactions, pages visited, and features used.

• Technical data, like IP address, browser type, device info, and cookies.

c. Third Party Integrations

If you connect Kairo.chat with platforms such as Voiceflow, websites, or messaging channels, we may receive data from those sources. This depends on the permissions you grant.

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services.

• Personalize and optimize chatbot performance.

• Communicate with you about updates, support, and billing.

• Ensure platform security and prevent abuse.

• Comply with legal obligations.

We do not sell your personal information.

3. Data Storage and Security

We use industry standard security measures to protect your data. Although no system is perfectly secure, we work to keep your information safe through encryption, restricted access, and continuous monitoring.

4. Data Sharing

We may share your information only in these situations:

• Service providers who help us operate the platform. They are required to protect your data.

• Legal requests, such as compliance with laws or valid government requests.

• Business transfers, such as mergers or acquisitions, where your data may be included as an asset.

We do not share your data with advertisers.

5. Your Rights and Choices

Depending on your location, you may have rights to:

• Access the personal data we hold about you.

• Request correction or deletion.

• Export your data.

• Withdraw consent for certain processing.

• Disable cookies through your browser.

To make a request, contact us at [your support email].

6. Data Retention

We retain your information as long as necessary to operate the service or comply with legal requirements. You may request deletion any time.

7. Chatbot Content

Content processed by the chatbot may be stored temporarily to improve performance or respond to your queries. We do not use your conversation data to train external AI models unless explicitly stated and consented to.

8. Children’s Privacy

Kairo.chat is not intended for children under 13 and does not knowingly collect data from them.

9. International Data Transfers

Your information may be processed in countries outside your own. We ensure safeguards are in place when transferring data internationally.

10. Updates to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a revised date.

11. Contact Us

If you have questions about this Privacy Policy or wish to make a request, you can reach us at:

Email: nick@renkei.ca
Website: Kairo.chat